Contact Us


For billing issues, MSD Customer Relations hours are 7 a.m.-7 p.m.

For emergencies 24 hours a day call the number below.

Phone:  502.540.6000

Submit a service request through MSD’s Customer Service Online Portal

Email: Do not use an AOL email account. It will not work with the MSD email system.

Mail:      MSD – Customer Service

              PO Box 740011

              Louisville, KY 40201-7411

 Visit Our Main Office:

              9 AM – 4:00 PM, M – F

              700 W Liberty Street

              Louisville, KY 40203