Reporting a problem is no problem. MSD is available 24/7/365.
For emergencies call the number below.
Report a problem online through MSD's Customer Service Online Portal
Email: CustomerRelations@LouisvilleMSD.org Do not use an AOL email account. It will not work with the MSD email system.
Mail: MSD – Customer Service
PO Box 740011
Louisville, KY 40201-7411