Contact Us

Contact MSD at any time 365 days a year

Billing issues are handled 7AM – 7PM Monday – Friday

For all other matters:

  • Call 502.540.6000 24 hours a day, 7 days a week

  • Use our online portal 24 hours a day, 7 days a week

  • Email CustomerRelations@LouisvilleMSD.org [will not accept AOL email] 24 hours a day


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  • Postal Service Mail

    • MSD Customer Service
    • PO Box 740011

    • Louisville KY 40201-7411
  • Visit our main office 

    • Monday – Friday 9AM – 4PM

    • 700 W Liberty Street

    • Louisville KY 40203